With a wonderful and silly addition toSuper Smash Bros. Ultimatecame some major loss for players—upon playing as thenew DLC character Piranha Plantin All-Star Mode, someplayers have lost their save data. Unfortunately, Nintendo toldNewsweekin a statement that while they are still investigating the issue, they have not been able to confirm that such an issue exists.

The statement from Nintendo is as follows:

“We are aware that some users are posting about possible issues with the latestSuper Smash Bros. Ultimateupdate. After extensive testing, Nintendo has not been able to confirm that there is an issue, although we will continue to investigate and monitor the situation.”

Even with reports from players of this glitch, it isn’t entirely clear just how widespread the problem is. The issue is only made possible through All-Star Mode, and not other modes such as Classic or the World of Light Adventure Mode—though Nintendo’s claims that they have been unable to determine that the issue exists leads to questions of what other variables have led to corrupt save data.

Other players have had problems of their own, with Nintendo support forums being flooded with complaints from players thatthey have not received their Piranha Plan codesdespite following all of the necessary instructions. For the most part, those who registered their game copy received their codes, albeit at various different times—I myself received mine through email mere days after the game’s launch.

Everyone else has been enjoying the formerly free DLC character while being wary of trying the All-Star Mode with Piranha Plant out of concerns. In thelatest Drop In/Drop Out podcast episode, some of us atDualShockersexpressed excitement and fun with our short time with the character thus far. Where the character will fit in with the game’s currently growing competitive scene remains to be seen.

Other characters such asJoker fromPersona 5are expected to arrive in the coming months. Piranha Plant may serve as a crash course for these future DLC releases, with hopefully none of these issues popping up then.Super Smash Bros. Ultimate,one of the top-selling games in 2018, is exclusive to the Nintendo Switch.